Who we are
Hemero LLC ("Hemero," "we," "us") designs and makes custom teamwear and runs online team stores. This policy explains what personal information we collect through hemero.team, our team stores and our conversations with you, how we use it, and the choices you have.
What we collect
Information you give us.
- Contact details: name, email, phone number, role (for example coach, athletic director or parent), and team or school name.
- Order details: team colors, logos and artwork, design notes, roster details (player names, names on jerseys, numbers and sizes, and, if a coach adds them, position, optional height and weight, graduation year (Class of), and a player's own email only for players 18 or older), shipping and billing addresses.
- Parent contact details: when a coach invites parents to add their player's details, the parent email addresses the coach gives us and the details parents enter.
- Files you send us or attach to an order, such as logos, sponsor files, photos of current uniforms and sketches. Logos and sponsor files you upload in our 3D designer stay in your browser. We only receive them if you attach them to an order.
- Messages you send us by email, text, phone or social media, and in Hemero Assist, our chat. The chat conversation stays in your browser for your visit; we receive it only if you ask to talk to a person.
- Permission records: when a coach or parent confirms permission, or a parent asks for text reminders, we keep a record of who confirmed, the wording, the time, and browser details and IP address.
- Stories and testimonials you choose to share with us.
Information collected automatically. To show the site in your language and currency (for example Vietnamese and dong for visitors in Vietnam, French and euros for visitors in France), we read the country your connection comes from when you visit. We use it only for that and don't store it. With your permission, we use Google Analytics to understand how people use our site (pages viewed, device and browser type, approximate location from IP address, and referring site). Also with your permission, we use advertising tools from Meta (Meta Pixel) and Google (Google Ads) to measure our ads and show them to people likely to be interested. See our Cookie Policy.
Payment information. Card payments are made through a secure payment link handled by our payment processor. We do not store full card numbers. If you pay by check, ACH bank transfer or Zelle, we keep the payment details needed for our records.
How we use it
- Design, quote, produce and ship your order.
- Reply to your request, usually within one business day.
- Set up and run your team store, including order tracking and program earnings.
- Send order updates by email or text.
- Send roster reminders to parents a coach invites, until they submit their player's details or the parents' deadline passes.
- Send news and offers, if you sign up. You can unsubscribe any time.
- Improve our site and products.
- Prevent fraud and meet legal, tax and accounting duties.
Text messages
If you give us your phone number, we may text you about your request or order. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to texts is not a condition of buying. We do not share your mobile number or your text opt-in with third parties or affiliates for their marketing.
Rosters and parent invites
When a coach places an order, we collect roster details: player names, names on jerseys, numbers and sizes. If the coach invites parents to add their player's details, we also collect the parent email addresses the coach gives us and the name, email and relationship to the player that a parent or guardian enters when they send their player's details.
- We use roster details and parent emails only to make and deliver that team's order, and to send roster reminders.
- Reminders go out daily until the parent submits their player's details or the parents' deadline passes. Then they stop. Texts go only to parents who ask for them.
- We don't sell this information. We send offers only to parents who tick the optional box for them.
- We keep names, numbers, sizes and graduation years for 12 months after delivery so the team can reorder. Parent contact details are deleted 30 days after delivery. A parent who asks for senior night and team offers stays on our offers list until they unsubscribe (every offer email has a one-click unsubscribe).
- A parent or guardian can ask us to delete their child's details at any time at info@hemero.team.
Players and children
Hemero is for coaches, program staff and parents. Our site isn’t directed to children under 13, and we don’t knowingly collect personal information from them.
Coaches and parents give us player details: name, name on jersey, number and sizes, and optionally height, weight and graduation year. We use them only to make, deliver and reorder uniforms. We never sell player information, use it for ads, or build profiles from it, and we don’t send marketing to players. A player’s own email is only added for players 18 or older.
- How long we keep it. Parent contact details: 30 days after delivery (parents who asked for offers: until they unsubscribe). Height and weight: deleted after delivery. Names, numbers, sizes and graduation years: 12 months after delivery so the team can reorder, then deleted.
- Your child’s information. A parent or guardian can see, fix or delete their child’s details at any time. Email info@hemero.team from the address on the roster and we’ll reply within 10 business days.
- If a child contacts us. If we learn a child under 13 has sent us personal information, we delete it.
- Photos. We only share photos that show a player, or a player’s name, with permission from a parent or guardian.
Coaches confirm they have permission from their school, program or players’ parents before they share a roster, and parents confirm they are the player’s parent or guardian before they add details. We keep a record of each confirmation.
Photos and promotion
We love showing teams in their gear. We may share photos of finished products on our site and social media. For photos that show players who are minors, or that name them, a coach’s or team’s OK isn’t enough: we need permission from a parent or guardian, or a school or club media release signed by parents. If you or your program prefer we don’t share photos, tell us in writing and we’ll honor it.
Design with Claude
You can design a uniform by talking to Claude or ChatGPT through our connector. The connector receives only what your assistant sends it to build the design (design, colors, team name, numbers and other lettering) and answers with links to our site. It needs no account and keeps no chat history. Your conversation itself is handled by Anthropic or OpenAI under their own terms and privacy policies, and runs on your own plan.
Logos you add with the connector's Add your logo link are stored with our storage provider so the design can open on any device. We delete them 30 days after upload unless you save the design to Team HQ or place an order with it; then we keep them as long as we keep that design or order. Until storage is set up, the logo stays only in your browser tab. Only add logos you have the rights to use.
How long we keep it
We keep order and design records so you can reorder and add players later. Roster details follow the schedule in Players and children: parent contact details 30 days after delivery (or until they unsubscribe, for parents who asked for offers), height and weight until delivery, and names, numbers, sizes and graduation years 12 months after delivery. We keep payment and invoice records for as long as needed for tax and legal reasons, and permission records for as long as we keep the details they cover. We delete or anonymize information we no longer need. You can ask us to delete your information at any time, subject to records we must keep by law.
Security
We use reasonable safeguards, including encrypted connections, to protect your information. No system is perfectly secure, so please contact us right away if you think your information has been misused.
Your choices and rights
- Unsubscribe from marketing emails with the link in any email.
- Opt out of texts by replying STOP.
- Accept or decline analytics and advertising cookies in our cookie banner, or change your choice anytime with "Your privacy choices" on our homepage.
- Ask to see, correct or delete your personal information by emailing info@hemero.team.
- Browser privacy signals: we treat a Global Privacy Control (GPC) signal as a request to opt out of sharing for advertising, so advertising tools stay off for that browser. We don’t otherwise respond to Do Not Track signals; your cookie choice controls analytics.
California residents
If you live in California, you have the right to know what personal information we collect, use and disclose, to access it, to correct it, to delete it, to opt out of its sale or sharing, and to not be treated differently for using these rights.
Do not sell or share. We do not sell personal information, and we do not sell or share the personal information of anyone we know is under 16. Our advertising tools (Meta Pixel and Google Ads) are not active yet. Once they are, they run only if you accept advertising cookies, and what they collect may count as “sharing” for cross-context behavioral advertising under California law. You can opt out anytime by declining advertising cookies in our banner, through “Your privacy choices,” or with a Global Privacy Control signal. We don’t use sensitive personal information to infer anything about you.
Notice at collection. In the past 12 months we collected these categories of personal information, from you, your coach or program, and the parents a coach invites:
| Category | Examples | Why we use it | Disclosed to | How long |
|---|---|---|---|---|
| Identifiers and contact details | Name, email, phone, shipping address, IP address | Orders, replies, order texts, security | Service providers, carriers, payment processors | As long as we keep your order records; parent contacts 30 days after delivery, or until they unsubscribe from offers they asked for |
| Customer records | Billing details, payment records (never full card numbers), physical description such as sizes, height and weight | Make, deliver and bill your order | Production team, payment processors | Height and weight until delivery; sizes 12 months after delivery; payment records as tax law requires |
| Commercial information | Designs, quotes, orders, rosters (names, numbers) | Make orders and reorders | Production team, service providers | Rosters 12 months after delivery; orders as long as needed for reorders and tax |
| Internet activity | Pages viewed, device and browser, referring site (only with your OK) | Improve our site; measure ads once active | Google (analytics); Meta and Google (ads, only if you accept) | Up to 13 months (analytics cookies) |
| Approximate location | Country of your connection | Show your language and currency | Not disclosed; not stored | Your visit only |
| Photos and files | Logos, uniform photos, sketches you send | Design and make your order | Production team, file storage provider | As long as we keep that design or order |
We don’t sell any of these categories. To make a request, email info@hemero.team or call (626) 247-3134. We will verify your request by matching it to the email or phone on your order, and respond within the time required by law. You may use an authorized agent to make a request for you.
Shine the Light. We don’t share personal information with third parties for their own direct marketing.
International transfers
We are based in the United States and produce in Vietnam. Your information may be processed in both countries, which may have different data protection laws than where you live.
Changes to this policy
We may update this policy from time to time. We will post the new version here with a new "last updated" date, and tell you about major changes.