FAQ

1. general questions

  • What types of products do you offer?

    We specialize in custom basketball uniforms, accessories, and team apparel. We also offer items like tracksuits and backpacks.

  • Do you only work with basketball teams, or can you outfit other sports too?

    While basketball is our primary focus, we can create uniforms for other sports upon request.

2. Ordering Process

  • What’s the minimum order quantity?

    The first order of a specific uniform design requires a minimum of 10 sets (jersey and shorts). You can also order jerseys or shorts separately, but the minimum is 10 pieces. After the first order, add-ons are easy with a minimum of just 1 piece. For certain items like tracksuits and backpacks that are in stock, the minimum is 1 piece for custom orders.

  • How do I place an order?

    Fill out our Contact Us form, and we’ll get back to you with a quote and mockups of your requested design. Once you approve the design and make the payment, we’ll begin production and deliver your goods.

  • What’s the typical turnaround time?

    For an average order of 15 uniform sets, production takes approximately 3–4 weeks.

  • Do you offer rush orders?

    Yes, we do offer rush orders for an additional surcharge. Please Contact Us to confirm availability and pricing.

  • Can I order a sample?

    Yes, you can order a custom one-off sample for a sample surcharge. Contact our team for exact pricing.

3. Customization Questions

  • Can we customize colors, logos, and names on the jerseys?

    Yes, our uniforms are fully sublimated and allow for tackle twill embroidery as an optional feature. You can choose any colors you want. If your preferred colors aren't listed, simply request them in the notes.

  • What file format do you need for logos or custom graphics?

    We prefer vector logos or high-resolution PNGs with transparent backgrounds. However, you can also send JPGs if those formats are unavailable.

4. Sizing and Fitting

  • What sizes do you offer?

    We provide a wide range of sizes to suit everyone:
    • Big Kids: Sizes S to XL
    • Adults: Sizes S to 4XL, available for both men and women
    If you have specific sizing needs, feel free to reach out for assistance!

    Download our size guide here.

5. Pricing and Payments

  • Do you offer discounts for bulk orders?

    Yes, we offer discounts for larger orders. Contact Us for more details.

  • What is required to start production?

    We require a full deposit to begin production.

  • What payment methods do you accept?

    We accept Visa, other major credit cards, Venmo, and PayPal.

6. Shipping and Delivery

  • Where do you ship?

    Most of our customers are in the USA, but we can also ship to destinations in Europe, Australia, and other countries upon request.

  • How do I track my order?

    Once your order has shipped, we’ll email you a tracking number with a link.

7. Returns and Exchanges

  • What if there’s a defect in the product?

    If you receive a defective product, please contact Us within 7 days of receiving your order. We’ll work with you to resolve the issue.

  • Do you offer refunds?

    Refunds are only provided for specific cases as outlined in our company policies. Please Contact Us for more information.

8. Miscellaneous

  • Do you offer sponsorships or partnerships for leagues?

    Yes, we do. Contact Us for more details about league partnerships.

  • Can I schedule a consultation?

    Yes! Please email us at info@hemero.team to schedule a consultation.