Hemero Teamwear
Quick answers

Good to know.

Straight answers on ordering, design, pricing, timing and team stores. Don't see yours? Email us and we'll reply within one business day.

Last updated October 13, 2026Hemero LLC · Los Angeles, CA

Ordering and design

How does ordering work?

Two ways. Design it in our 3D designer and place your order, pay once we confirm every detail: within one business day we check every detail and send your Order Confirmation with a payment link. Or send your idea: we design it, you approve it through the link we send, then we send your payment link. Paying starts production. Most orders arrive in about 4 weeks from payment.

Do mockups cost anything?

Usually not. Most mockups are at no cost. If your idea needs extra work, like detailed custom artwork, a logo redraw or many rounds of changes, we tell you the design fee before we start. Nothing is charged without your OK. You pay for uniforms only once you approve your design. Want to see our designs first? Our 3D designer is open to everyone.

Can I design my uniform online?

Yes. Open our 3D designer, pick a design and make it yours: colors, team name and number, lettering, your logo and sponsor bars. Then tap Start my order and your design comes attached. Pay once we confirm every detail. We check every detail, confirm your colors with you and send your Order Confirmation and payment link within one business day. Open the 3D designer →

How many revisions do I get?

As many as it takes to get your design right. Revisions refine the design you started with. Switching to a brand-new concept can add time. Changes after you pay may move your in-hand date or add cost.

Can you recreate our current uniforms?

Yes. Send us photos and we'll rebuild the design. You need to own the rights to the design and logos. We can't reproduce another team's, school's or brand's trademarks without permission.

Can we add sponsor logos?

Yes. On sublimated uniforms, sponsor logos come at no extra cost. Check your league rules first: many high school associations don't allow sponsor logos on game uniforms.

Sublimated or tackle twill?

We do both. Sublimation prints your design into the fabric: lightweight, any colors and graphics, and logos at no extra cost. Tackle twill stitches numbers and letters on for a classic look. Names and numbers are printed and included. Want them stitched? Tackle twill names and numbers on the jersey are $25 more per set, solid or outlined, and add about 1 production day for every 5 sets. Want a premium detail? We can laser perforate your team name up the shorts side panels: small holes that spell the name. $15 a set, at no cost while it's new, and adds about 1 production day for every 5 sets. Pick Printed or Stitched in the 3D designer's Text & numbers tab.

What sizes do you offer?

Little kids XS to XL (ages 3 to 8), youth XS to XL, adult (men's and unisex) S to 5XL and women's S to 3XL. Tall adds 2 inches to the jersey, the shorts or both, on adult and women's sizes. See our size guide for measurements. Ask us anytime, and we can send samples to try on.

Will the colors match my screen?

Closely. Give us Pantone codes and we print to them as closely as we can. The 3D designer shows a preview, not a physical sample, and screens show color differently, so we confirm your colors with you in your Order Confirmation. Small shade differences from your screen or between dye batches aren't defects. If a color comes out clearly different from the one you approved, we reprint those items at our cost (tell us within 7 days of delivery, with daylight photos). Want to be sure? Ask for a sample.

Will the colors match my screen?

Closely. Give us Pantone codes and we print to them as closely as we can, but we can’t promise an exact match. We confirm your colors with you in your Order Confirmation. Small shade differences from your screen or between dye batches are normal. A color clearly different from the one you approved is a lack of conformity: we reprint those items at our cost, under your 2-year legal guarantee. Tell us quickly, with daylight photos, so we can act fast. See our Terms of sale.

What if a parent enters the wrong size?

Sizes are the team's responsibility, including sizes parents enter. Parents can fix their entry until your roster locks on your sizes and payment due date, even if you pay early. After that, changes may move your in-hand date or add cost.

Pricing and payment

What does a uniform set cost?

$70 a set through Nov 15, 2026, then $95. Ordering home and away? Every set drops to $67. Home, away and alt: $65 a set. From Nov 16, 2 sets take 10% off and 3 sets take 20% off. Reorders get set pricing too. A jersey or shorts alone is 60% of the set price. Printed names and numbers are included.

Is there a minimum order?

No hard minimum. Team pricing starts at 10 sets. Need fewer? We can still make them, with a small-order fee.

Do discounts stack?

No. A set discount and a promo code never combine: you get the bigger one. No set goes below $65.

Is shipping included?

Yes, within the US. Shipping outside the US is quoted with your order.

How do we pay?

3D designer orders: we send your Order Confirmation with a secure payment link within one business day, and paying it approves your order. Send your idea orders: once you approve your design through our link, we send your payment link. We also take check, ACH bank transfer and Zelle. Production starts once payment is in and your roster has locked, or once we accept a school’s purchase order.

How do we pay?

By bank transfer with VietQR, in Vietnamese dong. Your Order Confirmation has the transfer details. Pay in full: no deposits and no cash on delivery. Production starts once payment is in and your roster has locked. See Payment.

How do we pay?

By card through the secure payment link in your Order Confirmation, or by SEPA bank transfer, in euros. Paying your Order Confirmation places your order. Production starts once payment is in and your roster has locked. See our Terms of sale.

Are duties and taxes included?

Yes. Our prices in euros include customs duties and import VAT, and we pay them. Delivery to metropolitan France or Corsica is shown in your Order Confirmation before you pay. You have nothing to pay on delivery. See our Terms of sale.

Do you take purchase orders or deposits?

Schools and districts can pay by purchase order. It’s an exception we approve case by case, and we may ask for a deposit or payment first instead. Once we accept your PO in writing and confirm it with your business office, production starts, and payment is due within 30 days of delivery. Everyone else pays before production starts. Larger orders may qualify for a deposit, so just ask.

Do you accept tax-exempt certificates?

Yes. Send your certificate before you pay and we'll take sales tax off.

Timing and shipping

How long does it take?

About 4 weeks from payment on average: 4 weeks for under 30 sets, 5 for 30 to 59, 6 for 60 or more. We work back from your in-hand date. Pay by the due date on your order to keep your date. Paying later moves it.

Do you do rush orders?

It depends on your date. Pick it when you start your order: if it's tight, it goes to us as a rush request and we tell you what's possible. A rush date is set once we confirm it in writing.

Can we add players later?

Anytime. Reorders cost about 10 to 25% more per set than your original order, since small runs cost more to make, and take 10 days to 3 weeks depending on the items. Start a new order, or tap Reorder on your order in Team HQ. Players added later are priced on the day you add them, and your Order Confirmation shows the exact price.

Do you ship outside the US?

Yes. Prices on our site are for the US. France and Vietnam have their own prices. Anywhere else, ask us for a quote.

Team stores

Team order or team store?

Team order: the program buys the uniforms in one order, paid by the school, boosters, club fees or the coach. Best for game uniforms the school keeps, leagues and colleges. Design it in our 3D designer or send us your idea. Team store: your own online store where each family picks a size and pays at checkout. Best for club and AAU teams where players keep their uniforms, and for warmups, practice and fan gear. No upfront cost, you never collect money, and your program earns on every sale. Many high schools do both.

What does a team store cost?

No upfront cost. Your program earns on every sale.

How long does a store stay open?

As long as you need. We work backward from the date you need gear in hand and recommend a closing date that leaves enough production time for your team and order size.

Where do store orders ship?

Your choice: to each player's home, or in one shipment to the coach to hand out.

Changes and returns

Can I cancel my order?

Yes, at no cost any time before you pay. Once you pay, your order is scheduled for production and can't be canceled. Need a change after you pay? Contact us right away. If production hasn't started, we'll do what we can. Changes may move your in-hand date or add cost.

What if our uniforms arrive late?

If our own delay misses an in-hand date we confirmed in writing, we upgrade to expedited shipping at our cost. If items still arrive late, you get a credit of up to 20% of the late items toward your next order. We choose the remedy. It doesn't cover late payment, roster changes after the lock date, carrier delays after shipping, customs or weather. See our Refund Policy.

What if something is wrong with our order?

Every order is made for your team, so we can't take returns for change of mind, wrong sizes ordered, or roster details in your confirmed order. If we make a mistake or an item arrives damaged, tell us within 7 days and we'll make it right. See our Refund Policy.

What if something is wrong with our order?

Every order is made for your team, so we can’t take returns for a change of mind, sizes you confirmed, or roster details in your confirmed order. If we make a mistake or an item arrives damaged, tell us within 7 days of delivery and we remake, replace or refund it at our cost. Found a defect later that you couldn’t have seen at delivery? Tell us anyway: we handle it as Vietnamese consumer law requires. See Complaints.

What if something is wrong with our order?

Every uniform is covered by the 2-year legal guarantee of conformity and the guarantee against hidden defects. If something is wrong or damaged, tell us with photos: we repair or replace it at our cost, and if we can’t, you get a price reduction or a refund. Tell us quickly so we can act fast, but this never shortens your legal rights. See our Returns policy.

Can I withdraw within 14 days?

Not for custom uniforms. They are made to your specifications and clearly personalized, so the 14-day right of withdrawal doesn’t apply (article L221-28 3° of the French Consumer Code). You can cancel at no cost any time before you pay. Your legal guarantees always apply. See our Terms of sale.

What if our uniforms arrive late?

Your delivery date is in your Order Confirmation. If we miss it, you can ask us in writing to deliver within a reasonable extra time, then end the contract and get a full refund if we still don’t. On top of that, if our own delay puts your date at risk we upgrade to express shipping at our cost, and if items still arrive late you get a credit of up to 20% of the late items toward your next order. See our Returns policy.

Questions?Call or text (626) 247-3134Email info@hemero.teamHemero LLC, 311 E. Live Oak Ave, Arcadia, CA 91006