Privacy Policy for Hemero LLC

Effective Date: September 19, 2024

This Privacy Policy describes how Hemero LLC ("Company", "we", "our", "us") collects, uses, and shares personal information when you visit our website www.hemero.us ("Site") and use our services.

1. Information We Collect

Personal Information:

  1. Contact Information: Name, email address, phone number.
  2. Billing and Shipping Information: Address, payment information (e.g., credit card number), and other details typically collected during e-commerce transactions.
  3. Customization Data: Information provided for team customization, such as team names, player names, jersey numbers, and sizes, as well as any logos or designs uploaded by users.
  4. User-Generated Content: Designs submitted for the marketplace, including any votes or interactions with polls and voting mechanisms on designs.

Technical Information:

  1. Typical Data Collected: IP address, browser type, device type, operating system, and browsing behavior on our Site.
  2. Geolocation: We may collect geolocation data to provide location-based services or content.
  3. Cookies and Tracking Technologies: We use cookies to enhance user experience, for analytics, and for affiliate marketing purposes. Cookies may also be used to track voting activity for IP address verification on polls and votes submitted through our Site. Please see our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  1. Service Delivery: To process and fulfill your orders, manage your account, and provide customer support.
  2. Communication: To send order confirmations, updates, and respond to inquiries.
  3. Customization: To allow users to customize team uniforms and logos, and to save those preferences for future use.
  4. Marketing: To send promotional offers and updates, with your consent.
  5. Analytics: To analyze usage of our Site, improve our services, and develop new features.
  6. Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Information Sharing and Disclosure

  1. Service Providers: We may share your information with third-party service providers such as Stripe, PayPal, and other payment processors to facilitate transactions.
  2. Marketplace and Designers: For users who submit designs to the marketplace, if a design is selected for an order, information may be shared with the designer, including order value and date. Customer personal information will only be shared if explicit consent is provided.
  3. Voting System: We may use third-party verification tools to track votes and prevent fraudulent behavior. Voting data will not be shared publicly but may be used for internal analytics.
  4. Legal Requirements: We may disclose your information to comply with the law, respond to subpoenas, court orders, or other legal requests, and to protect our rights, property, or safety.
  5. Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.

4. Your Rights

  1. Access and Update: You can access and update your personal information through your account settings or by contacting us directly.
  2. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us.
  3. Data Deletion: You may request the deletion of your personal information by contacting us, subject to certain legal exceptions.
  4. California Privacy Rights: Under the California Consumer Privacy Act (CCPA), California residents have additional rights to: Know what data we collect and how we use it.
    • Request deletion of personal data.
    • Opt-out of the sale of personal information.
    • Non-discrimination for exercising their privacy rights.

5. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Note for Developer: Ensure data is encrypted both at rest and in transit. Implement secure access controls, monitor unusual behavior on accounts, and regularly update security protocols.

6. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain user data for as long as an account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Note for Developer: Set data retention schedules in line with business needs and legal requirements.

7. California Privacy Rights

For California residents, we comply with the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the personal data we collect, use, and share.
  • Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal data. We do not currently sell personal data.
  • Authorized Agents: You may designate an authorized agent to make privacy requests on your behalf.

For more details, please contact us at contact@hemero.us.

8. Cookies and Tracking Technologies

  • Types of Cookies Used: We use essential cookies for website functionality, analytics cookies to understand user behavior, and marketing cookies for affiliate marketing purposes. Cookies are also used for tracking user votes in polls and preventing fraudulent voting.
  • Managing Cookie Preferences: Users can manage cookie preferences through their browser settings, which allow them to accept, reject, or delete cookies. Additionally, a cookie consent banner may be implemented to allow users to manage preferences directly on our Site. Note for Developer: Implement a cookie consent management tool to comply with regulations.

9. Do Not Track Signals

Our website currently does not respond to "Do Not Track" signals sent by browsers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you about significant changes by posting the new Privacy Policy on our Site. Please check back periodically to stay informed.

11. Newsletter Subscription and Email Collection

When you subscribe to our newsletter through the form on our website, we collect your email address to send you updates, promotional materials, and information about our products and services. Your email address will not be shared with third parties, except for service providers who assist us in managing our email communications. You can unsubscribe at any time by clicking the "Unsubscribe" link provided in each email. We take your privacy seriously and implement appropriate measures to protect your information from unauthorized access.

12. Newsletter Subscription

By subscribing to our newsletter, you consent to receive periodic emails containing updates, promotional materials, and information about our products and services. You may unsubscribe from the newsletter at any time by clicking the "Unsubscribe" link included in each email. Your email address will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hemero LLC
Email: contact@hemero.us