• HEMERO is expected to deliver within 2 – 7 days for all provinces and cities nationwide, excluding Sundays, public holidays, and slow travel times due to accidents, natural disasters, etc. The area is far from the center of the province and the city (based on the postal route) will have a longer transit time depending on the specific location.
  • The shipping service providers are not part of HEMERO, so you receive the goods when the product delivered to the original belt, raw materials, sealed tape, no signs of open. , full invoice of HEMERO.
  • After receiving the product, if you find the wrong delivery, the product is defective, please immediately notify HEMERO, we are committed to promptly processing the request for refund, change your product.
  • If you are absent at the place of delivery, or can not be contacted for delivery the order may be canceled.
  • Delivery will be made as soon as we confirm the transaction with you.
  • To check your order, please provide HEMERO the order number that was sent to the customer in the confirmation via email.
  • HEMERO applies the shipping charge depending on the volume of products for all orders (except Ho Chi Minh City).
  • After paying and receiving the goods, please check immediately and keep the packaging or information attached when HEMERO sent so that we can handle accurately and timely if your package has problems.

 

Note:

  • In case we can not deliver the goods within the given time, we will inform the customer about this delay in the shortest time.
  • If the customer cancels the delivery due to delay, within 7 days from the date of cancellation, we will refund the money to the customer.